Refund policy

We want you to be satisfied with your VERLMONT purchase. This policy explains how to request a return, replacement, or refund.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered.

After receiving return approval and instructions, please send the item back within 14 calendar days.

Return Conditions

For change-of-mind returns, items must be unused, in their original condition, and include their original packaging, accessories, manuals, and other supplied components.

You must provide an order number or another valid proof of purchase.

These conditions do not limit your rights regarding products that arrive damaged, defective, or incorrect.

How to Request a Return

Email support@verlmont.com with:

  • Your order number.
  • The name of the item you wish to return.
  • The reason for your return.
  • Photographs of the issue, where reasonably available, for damaged, defective, or incorrect items.

We will review your request and provide the return address and instructions.

Please contact us before sending an item back. The address on the original shipping label may not be the correct return address.

Return Shipping Costs

For change-of-mind returns, including ordering the wrong item or deciding that you no longer want it, you are responsible for return shipping costs.

If we offer a prepaid return label for a change-of-mind return, we will disclose its cost and obtain your agreement before deducting it from your refund.

If an item arrives damaged, is defective, or differs from what you ordered, VERLMONT will cover the necessary return shipping costs.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if there is a problem.

We will review your claim and arrange an appropriate replacement, repair, or refund. Where a return is required, we will provide instructions and cover the necessary shipping costs.

The change-of-mind return window does not limit any applicable rights concerning defective or incorrectly supplied goods.

Exceptions to Change-of-Mind Returns

The following items are excluded from change-of-mind returns only where the exclusion is clearly disclosed before purchase:

  • Personalized or custom-made products.
  • Products marked as final sale.
  • Sealed hygiene-sensitive products whose seals have been opened.
  • Gift cards, except where redemption or a refund is required by law.

These exceptions do not affect applicable rights relating to damaged, defective, or misdescribed products.

Refund Processing

We will inspect your returned item and notify you of the outcome within 5 business days after receiving it.

If approved, we will issue your refund to the original payment method within 5 business days after approval. Your bank or payment provider may require additional time to display the credit.

If a return is not approved, we will explain the reason and discuss the available next steps with you.

Refunds include the amount paid for the returned item and applicable refundable taxes. We do not deduct the original free standard shipping cost from your refund.

Optional expedited shipping charges are not refundable for change-of-mind returns, except where required by law. For damaged, defective, or incorrectly supplied items, applicable original shipping charges attributable to the affected items will also be refunded.

Refunds for unshipped orders canceled because of shipping delays are processed promptly and are not subject to return inspection.

Exchanges

To request an exchange, email support@verlmont.com. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

Missing Refunds

If we have confirmed your refund but it has not appeared, first check with your bank or payment provider. If you still need assistance, contact support@verlmont.com.