Shipping policy

This Shipping Policy applies to purchases made at verlmont.com. Shipping Coverage VERLMONT currently ships to valid street addresses within the contiguous United States, consisting of the 48 adjoining states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or destinations outside the United States. Any additional product-specific shipping restrictions will be disclosed before purchase. Shipping Fees We offer free standard shipping on all eligible orders within our shipping area. There is no minimum purchase requirement. If optional paid shipping services are available, their prices will be displayed at checkout before payment. Processing and Delivery Times Orders are normally processed within 1–2 business days after payment confirmation. After dispatch, standard shipping normally takes 2–5 business days. The estimated total time from order confirmation to delivery is therefore 3–7 business days. Business days are Monday through Friday, excluding public holidays. These timeframes are estimates, not guaranteed delivery dates. If a product has a different processing or delivery timeframe, it will be disclosed before purchase. Order Tracking Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking may not update immediately after a shipping label is created. Items from the same order may arrive in separate packages at no additional standard shipping cost. Shipping Delays If we cannot ship within the stated processing timeframe, we will notify you, provide a revised shipping estimate, and offer the choice of agreeing to the delay or canceling the unshipped items for a full refund. Where required, we will cancel and refund the affected items if we do not receive your agreement to the delay. If an order experiences a significant delay in transit, please contact support@verlmont.com. We will investigate with the carrier and work with you toward an appropriate resolution. Address Changes Please ensure that your shipping information is complete and accurate before placing an order. If you need to correct an address, email support@verlmont.com immediately. Address changes cannot be guaranteed once an order has entered fulfillment or shipped. If a package is returned because of an incorrect address supplied at checkout, we will contact you to arrange a refund or reshipment. Any additional reshipping charge will be disclosed and require your approval. Missing or Damaged Packages If your package is marked as delivered but cannot be located, check around the delivery address and with household members, then contact us for assistance. If an item arrives damaged, contact us promptly with your order number and, where reasonably available, photographs of the product and packaging. Please retain the packaging while we investigate. We will review the circumstances and arrange a replacement or refund as appropriate. A delivery scan alone does not prevent us from investigating a missing-package claim. Contact For shipping questions, email support@verlmont.com.